FAQ & Help

1. How to place an order

  • We will ship within 1-3 days after you complete the payment. If the product you purchased is out of stock in our warehouse. Shipping date will be delayed. But usually ships within 7 days.
  • when we ship your package. You can check the tracking number on the “My Orders” page.
  • We support shipping to any country in the world. Including Iran, North Korea, Pakistan, etc.
  • Please notify us in advance if virtual currency-related products are prohibited in your country.
  • If you have any requirements for the declared price, please let us know via WhatsApp or email.
  • We will modify the name of the goods for smooth customs clearance.
  • When we shipped your package. you can see the tracking No. in “My orders” page. 
  • If there’s no tracking number shows it means your package not shipping yet. we usually will shipping after you ordered 1~5 days later. 
  • 7 days later still no tracking number provide here. please contact our after sale services for support.
  • Generally, the Delivery time within 5-7 days.The arrival time depends on the transportation method and logistics company.
  • Generally, we will first adopt air transportation. But we will adopt other transportation methods when air transport regulations do not allow.